Shipping policy

Store: Vireazia
Address: Friedeweg 147, 99759 Sollstedt, Germany
Email: contact@vireazia.com
Phone: +49 17631490518
Full Name: Kevin Duerr

At Vireazia, we are committed to providing a reliable, transparent, and efficient shipping experience. This Shipping Policy explains how we process, dispatch, and deliver your orders, along with important information regarding shipping, tracking, and your consumer rights.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link.

2. Shipping Destinations & Estimated Delivery Times

We currently ship to multiple international destinations using trusted shipping partners.

European Union & Switzerland: 8–10 business days
United Kingdom: 6–10 business days
South Africa: 8–12 business days

The delivery estimates above are approximate and may vary depending on customs clearance, local courier operations, weather conditions, peak shipping periods, or other circumstances beyond our reasonable control.

3. Shipping Costs

Free shipping on orders over €30.
Orders below €30 are subject to shipping charges calculated automatically during checkout.

All prices displayed on our website include applicable VAT unless otherwise stated.

4. Order Tracking

After your order has been shipped, you will receive an email containing your tracking information.

You can use the tracking number provided to monitor your shipment throughout the delivery process.

If you have not received your tracking email within 48 hours after your order has been dispatched, please contact us at contact@vireazia.com.

5. Delivery Issues

If your shipment is delayed, lost, arrives damaged, or you experience any delivery-related issue, please contact us as soon as possible.

We will work directly with the shipping carrier to investigate and resolve the matter.

Vireazia cannot be held responsible for delays resulting from circumstances beyond our reasonable control, including but not limited to:

Incorrect or incomplete shipping information provided by the customer
Courier delays
Customs inspections or clearance procedures
Extreme weather conditions
Natural disasters
Strikes or transportation disruptions
Public holidays

6. Shipping Address Accuracy

Please carefully review your shipping information before completing your purchase.

If you notice an error after placing your order, contact us immediately at contact@vireazia.com. We will make every reasonable effort to update your address before your order is dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.

7. Split Shipments

Depending on product availability or logistics requirements, your order may be shipped in multiple packages.

If this occurs, each shipment will receive its own tracking number, and you will receive separate shipment confirmation emails where applicable.

8. Returns and EU Consumer Rights

Our shipping terms are separate from your return and refund rights.

We offer a 60-day satisfaction guarantee in accordance with our Return & Refund Policy.

If you are a consumer residing within the European Union, you may also benefit from the statutory 14-day right of withdrawal under applicable consumer protection legislation.

Where available, you can exercise your right electronically by selecting the "Withdraw from Contract" option within your customer account or order details page.

For complete information regarding returns, refunds, withdrawal rights, and return instructions, please refer to our Return & Refund Policy.

9. Customs, Duties and Taxes

Orders shipped internationally may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

These charges, where applicable, are determined by local customs authorities and are the responsibility of the customer unless otherwise stated during checkout.