Refund policy

Store: Vireazia
Address: Friedeweg 147, 99759 Sollstedt, Germany
Email: contact@vireazia.com
Phone: +49 17631490518
Full Name: Kevin Duerr

At Vireazia, your satisfaction is our top priority. We stand behind the quality of our products and strive to provide a smooth, transparent, and worry-free shopping experience. If you are not fully satisfied with your purchase, we are here to assist you.

1. 60-Day Money-Back Guarantee

We offer a 60-day satisfaction guarantee on all eligible purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery, subject to the conditions outlined in this policy.

This commercial guarantee is provided in addition to any statutory consumer rights that may apply to your purchase.

2. Conditions for Returns

To qualify for a return under our 60-day satisfaction guarantee, the following conditions must generally be met:

The item must be unused, unwashed, unworn, and in its original condition
All original packaging, labels, tags, and accessories must be included, where applicable
Proof of purchase, such as your order number or receipt, must be provided
The return request must be submitted within the applicable return period

Returns that do not meet these requirements may be refused or may qualify only for a partial refund, where permitted by applicable law. These conditions do not limit your statutory rights regarding damaged, defective, or incorrectly supplied products.

3. Return Process

To request a return under our 60-day satisfaction guarantee, please contact our support team at contact@vireazia.com and include:

Your full name
Your order number
The item or items you wish to return
A brief explanation of the reason for the return

Our team will provide the appropriate return address and clear instructions on how to send the item back.

Please do not return products to the business address listed above unless our support team has specifically instructed you to do so.

Once the returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

4. EU Right of Withdrawal

If you are a consumer located in the European Union, you may have a statutory right to withdraw from your purchase within 14 days without providing a reason, subject to applicable legal exceptions.

The withdrawal period generally begins on the day you, or a third party appointed by you other than the carrier, receives the goods. For orders delivered in multiple shipments, the period generally begins when the last item is received.

You may exercise your right of withdrawal electronically by using the “Withdraw from Contract” option available within your customer account or order details page.

After submitting the electronic withdrawal request, you will receive an acknowledgement confirming that your request has been received.

You may also notify us of your decision to withdraw by sending a clear statement to contact@vireazia.com. Your statement should include your name, order number, email address, and the products covered by the withdrawal.

To meet the withdrawal deadline, it is sufficient to submit your withdrawal request before the applicable withdrawal period expires.

5. Returning Products After Withdrawal

After notifying us of your withdrawal, you must return the applicable products according to the instructions provided by our support team and within the timeframe required by applicable law.

Products should be handled only to the extent necessary to establish their nature, characteristics, and proper functioning. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

Unless otherwise stated during the return process, return-shipping arrangements will follow the return rules displayed during your request and the terms communicated by our support team.

6. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

For returns made under our 60-day satisfaction guarantee, refunds are generally processed within 5–10 business days after the returned item has been received and inspected.

For a valid statutory EU withdrawal, refunds will be handled within the timeframe required by applicable consumer law. We may withhold reimbursement until we have received the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first, where legally permitted.

After a refund has been issued by Vireazia, your bank or payment provider may require additional time to post the funds to your account.

7. Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour, style, or product, please return the original eligible item for a refund and place a new order separately.

8. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery whenever possible.

Please include:

Your order number
A clear description of the issue
Clear photographs or videos showing the defect, damage, or incorrect item

After reviewing your request, we may offer an appropriate solution, including a replacement, store credit, partial refund, or full refund, depending on the circumstances and product availability.

This notification period does not limit any statutory rights you may have regarding faulty or non-conforming goods.

9. Non-Returnable Items and Exceptions

Certain products may not qualify for return where an exception is permitted under applicable law. These may include:

Personalised or custom-made products
Products clearly marked as final sale, where legally permitted
Sealed products that are unsuitable for return for health-protection or hygiene reasons after the seal has been removed or broken
Products that have been used, washed, worn, damaged, or altered after delivery, except where the item was defective or incorrectly supplied

Men's sleepwear is not automatically excluded from return solely because it is sleepwear. Any specific return restriction will be clearly stated on the relevant product page and applied only where permitted by law.

10. Late or Missing Refunds

If you have not received your refund after being notified that it was processed:

Check your bank account again
Contact your bank, credit card provider, or payment service, as posting times may vary
If the issue remains unresolved, contact us at contact@vireazia.com

11. Order Cancellation

If your order has not yet been fulfilled, you may submit a cancellation request through the cancellation option available within your customer account or order details page.

We will review the request and confirm whether the order can still be cancelled. Orders that have already been fulfilled or dispatched generally cannot be cancelled, but they may still qualify for withdrawal or return under this policy.